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R&D Innovation

Service Commitment

Pre-sale

1、Free sample testing.
2、Free to provide professional technology and information consulting.
3、Free to provide samples of activated carbon and products catalog.
4、Provide a complete set of technical solutions.

After-sale

1、According to the national standards for acceptance of the factory, the demand side in the post-sale within 7 working days if no objection, as the product qualified.
2、If it is confirmed to be the problem of the product itself, the company will provide free replacement or full refund in time.
3、The supplier will provide the demand side with consulting service about new technology, new technology and all other related consulting services.
4、With an independent customer service center is responsible for following up the after-sales service, and there are special people to follow up the whole process from the placing of the order to the delivery of the goods. The final interpretation right belongs to Guangdong Hanyan Activated Carbon Technology Co., Ltd.

Emergency service

1、Set up a free service telephone: 400-000-1319.
2、24 hours professional emergency service team to provide you with assistance services.
3、Rapid response and set up a professional technical team to solve the problem.
4、Establish a professional on-site inspection team to provide technical support for customer's working condition according to customer's demand.